The BCB “Better Customer Bureau”

Along with the BBB, I think it would be fun to have the BCB, “Better Customer Bureau”. A review of customers. Once upon a time the customer was always right but now days, it’s mostly untrue. People will always learn to work a system to their advantage. What they fail to recognize is that they
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EMV Liability Bullshift

In October of 2015 some US payment networks started implementing EMV fraud “liability shifts”. Reading through the rules governing this program is enough to make anyone’s head spin trying to decipher the code and as a business, I’m sure are aware of it so I won’t bore you further. I have rarely EVER lost a chargeback to
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When shipping merchandise, is paying extra for “SIGNATURE REQUIRED” worth it ?

Short answer? YES! Chargebacks with a reason code stating “Merchandise not received” or “Merchandise returned/services not rendered” is extremely common. Just because your customer signs the credit card receipt doesn’t mean the sale is done when the merchandise is being shipped. A sale is complete when goods or services are exchanged for monetary consideration. Consideration
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